Turboweb is different to national ISP's: it's supported by local engineers, not call centres. This means much better support from a real expert, should you need it.Here are the best methods to get support from Turboweb:
- Turbowebs direct support is limited to your outdoor equipment (reciever) You must contact your local representative for all matters, and if they find a fault with your reciever they can contact us on your behalf.
- You may also call our automated 'Network Status' Line to check for any network wide problems:
0203 051 2371
- If you experience a fault or problem with your PC or router which means you are unable to access the internet, we recommend using our local engineer, you can get the number of your local engineer by calling:
0845 004 1766
- The local engineer can resolve any problems with your own equipment at a reasonable price, and can also contact Turboweb on your behalf should your reciever need replacing